A structured discovery engagement to understand user needs, pain points, and workflows before design or development begins. Produces a research report with personas, journey maps, and design recommendations that align your product direction with real user needs and agency mission objectives.
What’s Included
- Stakeholder and end-user interviews up to scoped number of participants
- User personas and journey maps
- As-is workflow documentation and gap analysis
- Design recommendations and priority opportunity areas
- Research report delivered in accessible shareable format
GSA MAS Contract No. 47QTCA25D00E2 | SIN 54151S | NAICS 541512
Year 1 Rate: $101.97/hr (fully burdened, IFF included)
All prices are at or below GSA-approved ceiling rates. Eligible for GPC purchase at or below the $15,000 micro-purchase threshold per FAR Subpart 13.2.
GPC Purchase Justification Language
Purchase of UX research and discovery services from Sapot Systems Inc. under GSA MAS Contract No. 47QTCA25D00E2, SIN 54151S. Services required to conduct user research and produce design recommendations for [system/program name]. Rates are at or below GSA-approved ceiling rates.
